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中文在线评论文本分析对生鲜农产品电商影响研究综述

Online Comments Analysis and Its Application Research Progress in E-commerce of Fresh Agricultural Products

  • 摘要: 深入挖掘和分析生鲜农产品的电商评论数据对于降低消费者的感知风险、辅助消费者决策具有重要意义。首先阐述了中文在线评论文本数据的获取方式、预处理方法、文本表示方法、基于不同模型和技术的文本情感分析等研究进展,然后重点分析了评论文本对生鲜农产品销量的影响机制、评论的信息属性和情感属性以及评论矛盾性对生鲜农产品网络销量影响的最新研究成果,并提出未来研究将进一步注重提升评论数据的质量、融合评论中的多模态数据和研究表情符号在情感表达中的作用。

     

    Abstract: Deeply mining and analysis of E-commerce online comments of fresh agricultural products is of great significance for reducing consumers’ perceived risks and assisting consumers in making decisions. The research progress of online comments acquisition methods, text preprocessing methods, text representation methods, and text sentiment analysis was firstly reviewed based on different models and technologies. Then the latest research results such as the influence mechanism of the comments on the sales of fresh agricultural products, the information and emotional attributes of the comments, and the influence of the contradictory comments on online sales of agricultural products were analyzed. Finally, it was proposed that future research should further focus on improving the quality of data, fusing multi-modal data in comments, and studying the role of emoji in emotional expression.

     

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